PRIVACY POLICY

LAST UPDATED: October 18, 2025

1. INTRODUCTION

This Privacy Policy (“Policy”) describes how Rise Local which in incorporated at Status26 Inc. (“Rise Local,” “we,” “us,” or “our”), a Texas limited liability company, collects, uses, discloses, and protects information obtained through our digital marketing services, including services available at riselocal.com and related domains (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with this Policy, please discontinue use of our Services immediately.

2. INFORMATION WE COLLECT

2.1 Personal Contact Information

When you express interest in or register for our Services, we collect:

  • Full name and business contact name
  • Company or business name
  • Business address and mailing address
  • Telephone number(s)
  • Email address(es)
  • Job title or role within your organization

2.2 Billing and Financial Information

For service purchases, we collect:

  • Billing name and address
  • Payment method details (processed securely through our payment processor)
  • Transaction history
  • Invoicing information
  • Tax identification numbers (when applicable)

Important: We do not store complete credit card numbers, CVV codes, or full bank account information on our servers. All payment processing is handled by our PCI-DSS compliant payment processor, Stripe, Inc. (www.stripe.com). Please review Stripe’s privacy policy at https://stripe.com/privacy for information on how they handle your payment data.

2.3 Service Data

Through your use of our Services, you may create, upload, or provide:

  • Business descriptions and marketing content
  • Logos, images, photographs, and other media files
  • Email templates and custom communications
  • Contact lists and customer information
  • Campaign data and marketing analytics
  • Website content and metadata
  • Social media account information and access credentials
  • Review management data
  • Local business listing information
  • Advertising campaign data

2.4 Technical and Usage Information

We automatically collect:

  • IP address and device identifiers
  • Browser type, version, and language settings
  • Operating system information
  • Referring and exit pages
  • Date and time stamps of Service access
  • Clickstream data and navigation patterns
  • Features used and frequency of use
  • Search queries within our Services
  • Error logs and diagnostic information
  • Cookie data and similar tracking technologies

2.5 Analytics and Tracking Information

We collect information through:

  • First-party cookies
  • Third-party analytics services (including Google Analytics)
  • Web beacons and pixel tags
  • Session replay tools (with sensitive information masked)
  • Heatmapping technology

2.6 Communications Data

We retain records of:

  • Customer support inquiries and responses
  • Email correspondence with our team
  • Chat transcripts
  • Phone call recordings (with notice and consent)
  • Survey responses and feedback
  • Marketing email engagement metrics

2.7 Location Information

We may collect:

  • General geographic location based on IP address
  • Precise location data from mobile devices (only with your explicit consent)
  • Business location information you provide for local marketing services

2.8 Third-Party Platform Information

When you connect third-party services (such as Google My Business, Facebook, Instagram, LinkedIn, or other platforms) to our Services, we collect:

  • Account credentials and API access tokens
  • Profile information from connected platforms
  • Performance metrics and analytics from connected accounts
  • Content posted to or retrieved from third-party platforms

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery and Administration

We use your information to:

  • Provide, maintain, and improve our digital marketing services
  • Create and manage your account
  • Process payments and maintain billing records
  • Communicate with you about your account and services
  • Provide customer support and respond to inquiries
  • Monitor and analyze service performance
  • Troubleshoot technical issues
  • Develop new features and functionality

3.2 Marketing and Communications

We use your information to:

  • Send service announcements and updates
  • Provide information about new features, products, or services
  • Deliver newsletters and marketing communications (with your consent)
  • Personalize marketing messages based on your interests
  • Measure and analyze marketing campaign effectiveness
  • Conduct market research and gather feedback

Opt-Out: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at privacy@riselocal.com.

3.3 Business Operations and Legal Compliance

We use your information to:

  • Enforce our Terms of Service and other policies
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations and respond to lawful requests
  • Protect our rights, property, and safety and those of our users
  • Conduct internal audits and data analysis
  • Maintain business records

3.4 Client Success and Identification

Per our Terms of Service, we may:

  • Identify you as a client on our website and in marketing materials
  • Use your name, logo, and testimonials (with your consent)
  • Create case studies showcasing results (with anonymized or attributed data as agreed)
  • Display client lists in proposals and presentations

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us with:

  • Payment processing (Stripe, Inc.)
  • Cloud hosting and data storage (Amazon Web Services, Google Cloud Platform)
  • Email delivery and marketing automation (SendGrid, Mailchimp, HubSpot)
  • Customer relationship management (Salesforce, HubSpot)
  • Analytics and data analysis (Google Analytics, Mixpanel)
  • Customer support tools (Zendesk, Intercom)
  • Security and fraud prevention services
  • Advertising platforms (Google Ads, Facebook Ads)

These service providers are contractually obligated to:

  • Use your information only as necessary to perform services for us
  • Implement appropriate security measures
  • Not disclose your information to unauthorized third parties
  • Not use your information for their own marketing purposes

4.2 Third-Party Platforms You Connect

When you authorize us to access third-party platforms (Facebook, Google, LinkedIn, etc.), we share information as necessary to:

  • Post content on your behalf
  • Retrieve analytics and performance data
  • Manage advertising campaigns
  • Update business listings
  • Monitor and respond to reviews

You control these connections and may revoke access at any time through your account settings.

4.3 Legal Requirements and Protection

We may disclose your information when required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to subpoenas, court orders, or government requests
  • Enforce our Terms of Service and other agreements
  • Protect against fraud, security threats, or illegal activity
  • Protect the rights, property, or safety of Rise Local, our users, or the public
  • Investigate potential violations of our policies

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will:

  • Provide notice via email and prominent website notice at least 30 days before the transfer
  • Notify you if your information will be used in a manner materially different from this Policy
  • Provide you with choices regarding your information where legally required

4.5 Aggregate and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, including:

  • Industry benchmarks and statistics
  • Usage trends and patterns
  • Service performance metrics
  • Market research insights

4.6 With Your Consent

We may share your information for purposes not described in this Policy with your explicit consent.

5. ADVERTISING AND TRACKING TECHNOLOGIES

5.1 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to:

  • Maintain your session and remember your preferences
  • Understand how you use our Services
  • Personalize content and advertisements
  • Measure advertising effectiveness
  • Detect and prevent fraud

Cookie Types:

  • Essential Cookies: Required for basic Service functionality
  • Performance Cookies: Help us understand Service usage and performance
  • Functional Cookies: Enable enhanced features and personalization
  • Advertising Cookies: Used to deliver relevant advertisements

5.2 Third-Party Advertising

We participate in interest-based advertising. Third-party advertisers and ad networks may:

  • Collect information about your online activities across websites
  • Use cookies and similar technologies to deliver targeted ads
  • Measure ad campaign performance

Third-Party Providers Include:

  • Google Ads and DoubleClick
  • Facebook Pixel and Audience Network
  • LinkedIn Insight Tag
  • Other advertising platforms disclosed in our cookie banner

5.3 Your Advertising Choices

You can opt out of personalized advertising through:

Note: Opting out does not mean you will stop seeing ads; it means ads will be less relevant to your interests.

5.4 Do Not Track Signals

We do not currently respond to “Do Not Track” browser signals or similar mechanisms. However, you can control tracking through the opt-out methods described above.

6. DATA RETENTION

6.1 Retention Periods

We retain your information for as long as:

  • Your account remains active
  • Necessary to provide Services to you
  • Required to comply with legal obligations
  • Needed to resolve disputes and enforce our agreements
  • Necessary for legitimate business purposes

Specific Retention Periods:

  • Account Information: Duration of account plus 7 years
  • Billing Records: 7 years from final transaction
  • Service Data: Duration of service plus 90 days
  • Marketing Communications: Until you unsubscribe or 3 years of inactivity
  • Support Records: 6 years from last interaction
  • Backup Copies: Up to 90 days

6.2 Account Deletion

When you request account deletion:

  • We will delete or anonymize your Personal Data within 30 days
  • Some information may persist in backup systems for up to 90 days
  • Certain information may be retained longer as required by law
  • De-identified data may be retained indefinitely

To request account deletion, contact privacy@riselocal.com.

7. DATA SECURITY

7.1 Security Measures

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee security training and background checks
  • Secure development practices
  • Incident response and business continuity plans
  • Regular security audits and updates
  • Network security monitoring and intrusion detection

7.2 Your Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Using strong, unique passwords
  • Enabling two-factor authentication when available
  • Promptly notifying us of unauthorized access or security breaches
  • Keeping your contact information current

7.3 Limitations

No security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.

8. YOUR RIGHTS AND CHOICES

8.1 Access and Portability

You have the right to:

  • Access the Personal Data we hold about you
  • Request a copy of your data in a portable format
  • Obtain information about how we use your data

8.2 Correction and Updates

You may:

  • Update your account information through your account settings
  • Request correction of inaccurate or incomplete information
  • Contact us at privacy@riselocal.com for assistance

8.3 Deletion

You may request deletion of your Personal Data, subject to:

  • Our need to retain certain information for legal compliance
  • Legitimate business purposes (such as fraud prevention)
  • Completion of transactions you initiated

8.4 Restriction and Objection

You may:

  • Object to processing of your information for direct marketing
  • Request restriction of processing in certain circumstances
  • Withdraw consent where processing is based on consent

8.5 Exercising Your Rights

To exercise these rights, email privacy@riselocal.com with:

  • Your full name and account email address
  • Specific request and information sought
  • Verification information as requested

We will respond within 30 days of receipt.

9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

9.1 Rights for California Residents

If you are a California resident, you have the right to:

  • Know what Personal Information we collect, use, disclose, and sell
  • Access your Personal Information (up to twice per 12-month period)
  • Delete your Personal Information (subject to exceptions)
  • Opt-out of the sale or sharing of your Personal Information
  • Correct inaccurate Personal Information
  • Limit use of sensitive Personal Information
  • Non-discrimination for exercising your rights

9.2 Categories of Information Collected

We collect the following categories of Personal Information as defined by the CCPA:

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history, service usage)
  • Internet or network activity (browsing history, interactions with Services)
  • Geolocation data
  • Professional or employment-related information
  • Inferences drawn from the above categories

9.3 Business Purposes for Collection

We collect and use Personal Information for the business purposes described in Section 3 of this Policy.

9.4 Sale or Sharing of Personal Information

We do not sell your Personal Information as traditionally understood. However, certain advertising and analytics practices may constitute “sharing” under California law. We share information with:

  • Advertising platforms for targeted advertising
  • Analytics providers for usage analysis
  • Marketing technology providers

California residents may opt out of this sharing at any time.

9.5 Exercising California Rights

California residents may submit requests:

  • Online: privacy@riselocal.com
  • Phone: Available upon request
  • Mail: Rise Local, LLC, Attn: Privacy Officer, 1500 Corporate Circle Ste 1, Southlake, TX 76092

Verification: We will verify your identity using information we have on file. We may request additional information for security purposes.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf by providing written authorization.

9.6 Notice of Financial Incentive

We do not offer financial incentives for collection, retention, or sale of Personal Information.

9.7 Shine the Light Law

California residents may request information about disclosure of Personal Information to third parties for their direct marketing purposes. We do not share Personal Information with third parties for their direct marketing purposes.

10. EUROPEAN PRIVACY RIGHTS (GDPR)

10.1 Legal Basis for Processing

For residents of the European Economic Area (EEA), United Kingdom, or Switzerland, we process Personal Data based on:

  • Contractual Necessity: To perform our contract with you
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Obligation: To comply with applicable laws
  • Consent: Where you have provided explicit consent

10.2 Your GDPR Rights

You have the right to:

  • Access your Personal Data
  • Rectify inaccurate Personal Data
  • Erase your Personal Data (“right to be forgotten”)
  • Restrict processing of your Personal Data
  • Object to processing based on legitimate interests or for direct marketing
  • Data portability (receive your data in a machine-readable format)
  • Withdraw consent at any time (without affecting prior processing)
  • Lodge a complaint with your supervisory authority

10.3 International Data Transfers

Your Personal Data may be transferred to and processed in the United States and other countries. We ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Other legally approved transfer mechanisms

10.4 Data Protection Officer

For GDPR-related inquiries, contact:

Privacy Officer
Rise Local, LLC
Email: privacy@riselocal.com
Address: 1500 Corporate Circle Ste 1, Southlake, TX 76092

10.5 Supervisory Authority

EEA residents may lodge complaints with their local data protection authority. Find your authority at: https://edpb.europa.eu/about-edpb/board/members_en

11. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you become aware that a child has provided us with Personal Information, please contact us at privacy@riselocal.com. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete such information.

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, and services not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

13. COMMUNITY FEATURES

Our Services may include community features such as blogs, forums, and user-generated content. Information you post in these areas is public and may be viewed, collected, and used by others. Exercise caution when posting Personal Information in public areas. Posts may remain visible even after account termination.

14. CHANGES TO THIS PRIVACY POLICY

14.1 Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New legal requirements
  • Service enhancements
  • User feedback

14.2 Notice of Material Changes

For material changes, we will provide notice by:

  • Email to your primary account email address (at least 30 days prior)
  • Prominent notice on our website
  • In-Service notifications

14.3 Your Responsibilities

You are responsible for:

  • Maintaining a current email address in your account
  • Regularly reviewing this Privacy Policy
  • Understanding how changes may affect you

14.4 Continued Use

Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, discontinue use and close your account.

14.5 Amendment Authority

No amendment to this Policy is binding unless:

  • Made in writing by a duly authorized representative of Rise Local, or
  • Posted to riselocal.com by a duly authorized representative

15. CONTACT INFORMATION

15.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

Rise Local by Status26 Inc.
Attention: Privacy Officer
1500 Corporate Circle, Suite 1
Southlake, TX 76092
United States

Email: privacy@riselocal.com
Website: https://www.riselocal.com

15.2 Response Time

We strive to respond to all inquiries within 30 days of receipt. Complex requests may require additional time, and we will notify you if an extension is necessary.

15.3 Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to:

  • Lodge a complaint with the Federal Trade Commission (FTC) at https://www.ftc.gov
  • Contact your state Attorney General’s office
  • For EEA residents, lodge a complaint with your supervisory authority
  • For California residents, contact the California Attorney General at https://oag.ca.gov

Effective Date: October 18, 2025

Last Reviewed: October 18, 2025

Version: 2.0

© 2025 Rise Local, Status26 Inc. All rights reserved.​​​​​​​​​​​​​​​​

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